
JEREMHEA SALIENDRES SANTIAGO
"The Executive Solution"
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My remarkable years of experience with Keller Williams Realty made me confident and effective in handling almost everything as an Executive Assistant, from domain, systems management, to cold calling , lead generation to campaign building, marketing, transaction coordination to client care. These experiences will surely cover most of your Real Estate needs.
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During my wonderful years in C3/Customer Contact Channels, I have fulfilled the need to meet the Quality standards of our Clients in the US as I have obtained several recognition pertaining to and not limited to the development of an agent/team.
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Not only that I have handled Quality, during my unforgettable tenure with Transcom, i was entrusted to be part and contribute to the Training and Quality Department and held a Backup Trainer position. Because of determination and excellent performance, this experience has led me to travel and be assigned to different sites of Transcom in the Philippines.
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Systems Expertise – Salesforce, Followupboss, InfusionSoft, Mojo, Vulcan7, e-Edge/Marketleader, MRIS, ShowingTime, Dotloop, Cole Realty Resource, REI Pro, Zapier, Plus This, Vcita, Wistia, Leadpages.net, Bannersnack, WordPress, Meetup, Google Forms, Google Voice, Dropbox, TeamViewer, Citrix, GoDaddy, RED property sites, SendOutCards, Skype, Slack Hangouts, GoToMeeting, Ring Central, MightyText, CTE, Weebly, Top Real Estate Systems/ Sites.

Optimism & Outlook
With my proven ability to manage and meet the company’s quality standards whilst maintaining a fun, sociable work environment, my significant contribution to your business is assured.

More About Me
JEREMHEA "JEM" SANTIAGO
Home made is Heart made. Home based for almost 5 years in Manila, Philippines , I've learned more and gained more confidence in dealing with the unthinkable. Thanks to the many training & seminars by a number of industry professionals, which means I’ve had many different experiences that have built me into the skilled professional I am today. With these, I am confident I have the knowledge and skills necessary to handle the unique challenges presented to my role.
Careers & Achievements
Client Care Manager (Virtual), Greetings Virginia, Keller Williams Kingstowne Alexandria, Virginia USA
2014-2018
Manage CRMs, email campaigns and other administrative and research work.
Cold Calls – Absentee and ‘Just Listed’ properties, Circle Prospecting.
Markets ‘Just Listed’ properties, Blogs, Social Media, Brochures/Flyers
Transaction Coordination
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CMAs
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Prepare listing packets (RPR, Dotloop, RBI, Zillow, CMA, community information, etc)
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Communicate with each of our clients each day 5 days per week
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VA action plan for listing
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Contracts to close Action Plan, tasks and systems
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Update all client portals twice per week (ELP, Agent Machine, Agent Pronto, Estately, Veteran’s United, Agentology)
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Manage Runner’s Tasks (including vacant property checks)
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Schedule with the Photographer
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Change all email passwords monthly
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Manage CTE
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General Administrative Tasks - Systems maintenance
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Review Pipeline reports with agents twice a week
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Listing Action Plan on Infusionsoft (Development and implementation)
2012-2014
Monitors assigned associates according to client’s standard and goals.
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Measure associate's performance
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Help implement the business' strategic objectives
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Designing evaluation programs
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Monitoring industry trends
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Providing training and coaching
Global Quality Assurance Analyst, Truphone
Quality Analyst,T- Mobile and Charter / Customer Contact Channels
2011-2012
Monitor/Audit and Coach assigned associate in accordance with C3 and client standards
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Measure and evaluate the performance of the customer service representatives
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Ensure compliance with company standards
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Pay close attention to a variety of call behaviors and performance standards and develop program to support trends
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Training and coaching
Customer Account Executive (SME), Transcom
2009-2011
Subject Matter Expert (SME) for:
Coastal Billing Department (Transcom Manila and Transcom Bacolod)
Handled A-bay agents and Floor Support (FS) Groups
July 2011 - October 2011
Michigan-30 Billing Department (Transcom Manila)
Handled A-bay agents
Jan2011 - July2011
Collections Department, Michigan Soft Disconnect
Handled A-bay agents
Jan2010 - Jan2011
Education and Training
Project Fast lane-Â MyOutdesk LLC
2015
Training Series for Expired, Absentee, FSBO, and Just Listed Calling with Mr. AC Ronquillo - MOD Head SME
Language of Sales -Â MAPS Fastrack Coaching / Keller Williams Realty Inc
OCTOBER - NOVEMBER 2014
Greetings Virginia / Keller Williams Kingstowne, Alexandria
Phone in Trainings and Seminars
Testimonials
"...Ms. Santiago has impressed me with her productivity and professionalism during her time with my company....Her devotion to her work has been unparalleled, and will make a great asset to any team..."
DAN ROCHON - OPERATING PRINCIPAL KELLER WILLAMS REALTY
"...The quality of client care she extended is top notch that we always get extraordinary feedback on how she provides assistance..."
STEPHEN ALBA - SOCIAL MEDIA MARKETING AND ADMIN FOR GREETINGSVIRGINIA @ KW

Contact Me
Thanks for taking time to visit. Hope we could connect soon.
+1 703 722 8818 | +63 908 892 4110