top of page

JEREMHEA SALIENDRES SANTIAGO

"The Executive Solution"

​

  • My remarkable years of experience with Keller Williams Realty made me confident and effective  in handling almost everything as an Executive Assistant, from domain, systems management, to cold calling , lead generation to campaign building, marketing, transaction coordination to client care. These experiences will surely cover most of your Real Estate needs.

​

  • During my wonderful years in  C3/Customer Contact Channels, I have fulfilled the need to meet the Quality standards of our Clients in the US as I have obtained several recognition pertaining to and not limited to the development of an agent/team.

​

  • Not only that I have handled Quality, during my unforgettable tenure with Transcom, i was entrusted to be part and contribute to the Training and Quality Department and  held a Backup Trainer position. Because of determination and excellent performance, this experience has led me to travel and be assigned to different sites of Transcom in the Philippines.

​

  • Systems Expertise – Salesforce, Followupboss, InfusionSoft,  Mojo, Vulcan7, e-Edge/Marketleader, MRIS, ShowingTime, Dotloop, Cole Realty Resource, REI Pro, Zapier, Plus This, Vcita, Wistia, Leadpages.net, Bannersnack, WordPress, Meetup, Google Forms, Google Voice, Dropbox, TeamViewer, Citrix, GoDaddy, RED property sites, SendOutCards, Skype, Slack Hangouts, GoToMeeting, Ring Central, MightyText, CTE, Weebly, Top Real Estate Systems/ Sites.

Home: Welcome
INSPIRE

Optimism & Outlook

With my proven ability to manage and meet the company’s quality standards whilst maintaining a fun, sociable work environment, my significant contribution to your business is assured.

Optimism & Outlook
Jeremhea Santiago.jpg

More About Me

JEREMHEA "JEM" SANTIAGO

Home made is Heart made. Home based for almost 5 years in Manila, Philippines , I've learned more and gained more confidence in dealing with the unthinkable. Thanks to the many training & seminars by a number of industry professionals, which means I’ve had many different experiences that have built me into the skilled professional I am today. With these, I am confident I have the knowledge and skills necessary to handle the unique challenges presented to my role.

About Me

Careers & Achievements

Careers

Client Care Manager (Virtual), Greetings Virginia, Keller Williams Kingstowne Alexandria, Virginia USA

2014-2018

Manage CRMs, email campaigns and other administrative and research work.

                Cold Calls – Absentee and ‘Just Listed’ properties, Circle Prospecting.

                Markets ‘Just Listed’ properties, Blogs, Social Media, Brochures/Flyers

                Transaction Coordination

  • CMAs

  • Prepare listing packets (RPR, Dotloop, RBI, Zillow, CMA, community information, etc)

  • Communicate with each of our clients each day 5 days per week

  • VA action plan for listing

  • Contracts to close Action Plan, tasks and systems

  • Update all client portals twice per week (ELP, Agent Machine, Agent Pronto, Estately, Veteran’s United, Agentology)

  • Manage Runner’s Tasks (including vacant property checks)

  • Schedule with the Photographer 

  • Change all email passwords monthly

  • Manage CTE

  • General Administrative Tasks - Systems maintenance 

  • Review Pipeline reports with agents twice a week

  • Listing Action Plan on Infusionsoft (Development and implementation)

2012-2014

Monitors assigned associates according to client’s standard and goals.

  • Measure associate's  performance 

  • Help implement the business' strategic objectives

  • Designing evaluation programs

  • Monitoring industry trends

  • Providing training and coaching

Global Quality Assurance Analyst, Truphone

Quality Analyst,T- Mobile and Charter / Customer Contact Channels

2011-2012

Monitor/Audit and Coach assigned associate in accordance with C3 and client standards

  • Measure and evaluate the performance of the customer service representatives 

  • Ensure compliance with company standards

  • Pay close attention to a variety of call behaviors and performance standards and develop program to support trends

  • Training and coaching

Customer Account Executive (SME), Transcom

2009-2011

Subject Matter Expert (SME) for:

  • Coastal Billing Department (Transcom Manila and Transcom Bacolod)

Handled A-bay agents and Floor Support (FS) Groups

July 2011 - October 2011

  • Michigan-30 Billing Department (Transcom Manila)

Handled A-bay agents

Jan2011 - July2011

  • Collections Department, Michigan Soft Disconnect

Handled A-bay agents

Jan2010 - Jan2011

Leadership Award

MYOUTDESK – JULY 2015

City Scape
Stacks of Paper

Berlitz Passer, Level- 6 Certified

2014

Top Agent & Best in Quality

TRANSCOM - ALL 2010 & 2013

Notepad
Awards

Education and Training

Education

Project Fast lane- MyOutdesk LLC

2015

Training Series for Expired, Absentee, FSBO, and Just Listed Calling with Mr. AC Ronquillo - MOD Head SME

Language of Sales - MAPS Fastrack Coaching / Keller Williams Realty Inc

OCTOBER - NOVEMBER 2014

Greetings Virginia / Keller Williams Kingstowne, Alexandria
Phone in Trainings and Seminars

Real Estate Basics for Inside Sales Agents - MyOutdesk LLC

SEPTEMBER - OCTOBER 2014

Fundamentals of Real Estate in the US

Testimonials

Testimonials

"...Ms. Santiago has impressed me with her productivity and professionalism during her time with my company....Her devotion to her work has been unparalleled, and will make a great asset to any team..."

DAN ROCHON - OPERATING PRINCIPAL KELLER WILLAMS REALTY

"...The quality of client care she extended is top notch that we always get extraordinary feedback on how she provides assistance..."

STEPHEN ALBA - SOCIAL MEDIA MARKETING AND ADMIN FOR GREETINGSVIRGINIA @ KW

bcard js.jpg

Contact Me

Thanks for taking time to visit. Hope we could connect soon.

+1 703 722 8818 | +63 908 892 4110

  • facebook
  • linkedin
  • twitter

Your details were sent successfully!

Contact Me

Jeremhea Saliendres Santiago

+1 703 722 8818 | +63 908 892 4110

  • facebook
  • linkedin
  • twitter

©2018 BY JEREMHEA SALIENDRES SANTIAGO. PROUDLY CREATED WITH WIX.COM

bottom of page